Theater FAQs
Before the Show
Where do I buy tickets?
Visit our shows to buy tickets online. Come to the ticket window starting 30 minutes before the show to make an in-person purchase (subject to availability). For sold-out shows, come to the box office window to add your name to the wait list–we’ll do our best to get you in!
Need wheelchair/companion seats?
Email the box office at tickets@sunnyvaleplayers.org during weekday box office hours.
How do I find my ticket order?
Visit your account to view or download your tickets, and review your subscriptions and credit balance. Utilize the email used to buy your tickets, and the password you’ve already set to log in, or create a new password by clicking Reset here at “Forgot your password”.
When should I arrive?
Our productions start ON TIME! Arrive 30 minutes early and allow extra time to find parking*, walk through the Community Center grounds, locate and scan your tickets, and purchase concessions (snack and drinks). Latecomers must wait in the lobby and will be seated by Sunnyvale Player house managers at an appropriate musical or scene break.
Arriving At The Show
How do I get to the Sunnyvale Theater?
Get driving directions. There is ample parking available at the Sunnyvale Community Center. We recommend parking on the north parking lot on the Michelangelo side as that is closer to the theatre. Electric vehicle parking is now available in the north parking lot.
Please note that the community center is under construction. Therefore, we recommend parking at the north parking lot on Michelangelo.
Where are the tickets I bought?
If you chose will-call, your tickets will be available at the ticket window starting 30 minutes before the show begins. If you decided on e-tickets, search for the subject line “Confirmation (numbers)” from no-reply@vbotickets.com or download them from your ticket account. Print the tickets or add them to your phone’s digital wallet for entry to the show.
Can’t locate your tickets? Box office staff can quickly reprint them at the ticket window.
When can I come inside the building?
Lobby doors open 30 minutes before show time. With your tickets in hand, our volunteer ushers (dressed in black) will welcome you into the lobby. They’ll scan your ticket, provide you with a show program (free of charge at Sunnyvale Players), and guide you to your seats in the theater.
Can I get food or drinks?
Sales of snacks and beverages (concessions) are a service to our patrons to enhance the theatre experience. We do not profit from these sales; all proceeds go to support the cast and crews of our shows. Concessions are available when the lobby opens before the show and during intermission. We appreciate cash and accept credit cards and contactless forms of payment.
During The Show
Silence phones and refrain from talking.
The actors and your fellow audience members thank you for not disturbing others during the show. Cell phones can disrupt microphone frequencies – please put them on airplane mode during the performance. Keep your young children from making a disturbance; if an usher asks that you take the child outside please respectfully and quietly follow their instructions.
No video recording or photos.
Video and photography of any kind are strictly prohibited and are a violation of licensing rights. Though it will disrupt those around you, ushers will require that you delete the file from your device during the performance. Respectfully and quietly follow their instructions.
No food or drink in the theater.
Enjoy concessions before the show and during intermission in the lobby or courtyard. No food is permitted inside the auditorium.
Beverages must be consumed before re-entering the auditorium, except for drinks contained in a lidded theater cup given at concessions (included with purchase).
After The Show
In addition to attending the shows, how can I support Sunnyvale Community Players?
Please share your theatre experience with friends; make a donation to keep theatre broadly accessible; audition for an upcoming show; or volunteer with us. We hope to see you again soon!